Service Technician

IT Service Technician
Location: Bristol
Contract Type: 6-Month Fixed Term Contract (Inside IR35)
Rate: £18.87 per hour

Is your SC Clearance active and are you ready to join a critical support function immediately?

We are seeking a proactive and meticulous IT Service Technician to become an integral part of our essential operational team. You will directly contribute to maintaining operational continuity and achieving high-priority service targets for a valued client.

You will be empowered to own the end-to-end technical support and logistics for your assigned Hub, ensuring the entire network runs smoothly and efficiently.

• Service Level Ownership: Take full ownership of assigned support tickets (for the Hub and surrounding areas), providing timely updates and expert call management to consistently meet contractual Service Level Agreements (SLAs).
• Asset Integrity Champion: Act as the local authority for hardware stock, meticulously scanning and tracking equipment in and out. Your accuracy ensures the integrity of our entire asset inventory.
• Driving Operational Flow: Efficiently manage the secure disposal process and oversee the replenishment of remote IT lockers, directly ensuring resource availability where it matters most.
• The Technical Specialist: Triage faults and perform hands‑on hardware repairs for 'in‑warranty' kit, acting as the crucial interface with external vendors for parts and returns. You keep critical systems online.
• Team and Process Catalyst: You will work collaboratively, following established, essential procedures. Critically, you are encouraged to raise potential service issues or improvements directly to your Team Leader, driving forward‑thinking service enhancement.

• Security Clearance: Current and Active SC (Security Check) Clearance is mandatory.
• Experience: Proven ability to manage technical logistics and hardware repairs within a fast‑paced field/deskside support environment.

• Hours: Monday to Friday, 09:00 - 17:30
• Duration: 6‑Month Contract
• Rate: £18.87 per hour (Inside IR35)

If you thrive on being the reliable linchpin in a critical service team and hold the required SC clearance, this is your opportunity to deliver immediate, measurable impact.

Apply today and begin making a difference straight away.