Contract Manager

To efficiently manage the provision of hard and soft services in multiple education establishments and a library, according to contractual and commercial requirements. Including contract and commercial management, building and developing the business, staff management and leadership and ensuring that the service to the client is of a sector leading standard.

• Facilities Management - Responsible for the complete delivery of hard and soft services to Bridlington Schools and Library PFI Project. To include, amongst others; electrical, mechanical, fabric and building maintenance (hard FM), specialist subcontractor services, hard landscaping, asset condition surveys and Lifecycle and Variation, Catering, Cleaning, Grounds Maintenance, Help Desk, Porterage and Caretaking Services.
• People/Team Management - Provide leadership, support, direction and management to 100 staff, including performance management, motivation and mentoring.
• Project Management - Manage and control Variation and Lifecycle Project Works, ensuring efficient planning and safe execution, whilst meeting the budget set by the client.
• Financial Management - Responsible for project P&L, including budgeting, financial planning and cost control, lifecycle and catering and all other associated elements. Ensuring management accountants are fully aware of any issues, variances to the normal process.
• Contract Performance Management - Ensure all activities comply with contractual requirements, all reports are completed, and all necessary records maintained. Ensure the contract provides 'best value' through the identification of areas of non-conformance and resolve through effective contract management. Develop an awareness of all commercial requirements within the contract and ensure specific details are implemented and complied with.
• Customer Service - ensure a sector leading standard of customer service to clients, service users and the public.
• Client and Customer Liaison - Maintain excellent client relationships through co-ordinated personal contact with the customer, on-site staff, and their management. Make recommendations designed to promote good relationships including taking all reasonable measures to promote good industrial relations.
• Sub Contractor Management - Manage contractors and service providers through regular review meetings, ensuring that all services are delivered in accordance with the contract, client requirements, and budgetary controls.
• Health and Safety - Ensure a safe working environment for all the users of the premises, and offer and provide sound and proficient advice in H&S matters in accordance with contractual requirements. Including undertaking Risk Assessments. Provide both proactive and reactive advice and have awareness of all Statutory and Legislative obligations.
• Quality & Environmental Management - Ensure all activities are carried out and records kept in accordance with Quality and Environment Policies. Conduct regular formal monitoring of quality standards and identify areas of poor performance for resolution. Ensure all non conformities are addressed with prescribed timescales.
• Other Duties – Any other duties that may be required and which are considered by the line manager to be consistent with the grade and the general responsibilities of the post.

• Previous management experience in a FM role with a good understanding of the full range of activities involved.
• Significant experience in a challenging and successful PFI contract.
• Knowledge and experience of managing a complex services contract.
• Experience of direct line management of professional staff and implementation of performance management and staff development.
• Good IT skills including MS Office.
• Experience or recognised qualification in Health and Safety and ability to compile detailed investigation reports and complete thorough audits of H&S processes.
• Minimum of 10 years senior management experience.
• Ability to present formatted reports and complex statistical information clearly and accurately.
• Knowledge of SFG
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• Experience of AP and RP appointments and structures.

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