Customer Support

Location: Hove

We are recruiting for a Customer Support Executive to join a friendly and collaborative team in Hove.
This role sits within the Customer Service and Sales department, where you’ll play a vital part in supporting colleagues and ensuring customers receive the best possible experience. You’ll help keep things running smoothly by coordinating appointments, following up on enquiries, and providing day‑to‑day support to the wider team.
For the Customer Support Executive, the ideal candidate will have experience in a busy customer service environment, with the ability to engage confidently with customers in both B2B and B2C settings. If you’ve worked in a call centre or an administrative role where teamwork and customer contact were key, this could be a great next step.
As a Customer Support Executive, your key responsibilities will include:
 
* Communicating with customers via telephone, email, social media, and online chat
 
* Responding to customer queries and requests
 
* Scheduling and managing customer appointments
Requirements for the Customer Support Executive:
 
* Acting as the first point of contact for customers via phone, email, social media, and online chat
 
* Handling queries with professionalism and care, ensuring timely resolutions
 
* Supporting Field Specialists by scheduling and managing customer appointments
 
* Providing general administrative support to the team to help achieve shared goals
Benefits:
 
* 31 days annual leave pro rata (inclusive of bank holidays)
 
* Pension scheme
 
* Free onsite parking
 
* Opportunity for career development and progression
This is a part‑time, permanent, office‑based role in Hove. You’ll work between 20–30 hours per week, Monday to Friday. For example, if you choose to work 4 days a week, your hours would be 2pm–7pm. If you prefer 5 days a week, your hours would be 3pm–7pm.
Salary: £13.33 – £14.62 per hour (equivalent to £26,000 – £28,500 full time).
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy