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Senior Complaints Investigator – FCA & FOS

Job in Brighton and Hove, Brighton & Hove, East Sussex, England, UK
Listing for: Sesame Bankhall Group
Full Time position Listed on 2026-11-07
Job specializations:
  • Finance & Banking
  • Government
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR

Job Description & How to Apply Below

Location: Brighton and Hove

Sesame Bankhall Group is seeking a skilled Complaints Investigator to manage complex FCA complaints, PBRs and UA cases. You will lead investigations, analyse evidence, prepare clear reports and liaise with stakeholders including The Financial Ombudsman Service where required.

The role requires thorough understanding of FCA rules, experience in quality checking regulated complaints, and the ability to deliver accurate management information and improvements to processes while meeting deadlines.

We invite applications for the Senior Complaints Investigator – FCA & FOS position located in United Kingdom.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Senior Complaints Investigator – FCA & FOS role in the description above.

We appreciate your interest in this position.

Join Sesame Bankhall Group and contribute to our ongoing work.

Position Requirements

10+ Years work experience
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