Service & Stock Controller

Position : Service & Stock Controller

Location : Gloucester

Salary : £35,000

Shift : Monday-Friday 8:30am-5:00pm

Contract : Permanent

Benefits : Pension: 6% employer, 5% employee, 25 days holiday (plus statutory), Death in service 3x annual salary, Company sick pay scheme and free onsite parking

• Play a key role in supporting critical Civilian and Military service operations.
• We’re looking for a proactive and highly organised Service & Stock Controller to join a busy service team supporting maintenance and repair activities across the Fire Division.
• In this role, you’ll coordinate Field Service Engineers, manage service schedules, handle breakdown requests, and ensure all documentation and system entries are accurate and up to date.
• Play a key role in supporting critical Civilian and Military service operations.
• You’ll also oversee goods in / out for Gloucester stores, booking stock into the system and ensuring accurate parts allocation for jobs.
• Day to day, you’ll take customer repair calls, log notifications, allocate engineers, manage planned and reactive work, track job progress, and keep customers updated.
• You’ll reschedule workloads based on priority, monitor engineer documentation, maintain clear admin, and help keep KPIs such as overdue services, WIP, safety defects, and aged jobs on target.
• Close collaboration with the Service Manager and other departments is essential, as is providing reliable data and clear communication to customers and colleagues.

• Experience in a similar role (dealing with vehicle maintenance and repair) is essential, and knowledge of the HGV sector is a bonus.
• Proficiency with Microsoft Office, especially Excel, is also required.
• We’re seeking someone with excellent communication and planning skills, strong attention to detail, and the confidence to make decisions under pressure.
• You should be self‑motivated, adaptable, customer‑focused, and able to troubleshoot and suggest improvements.
• Willingness to learn, support the team, and develop your professional skills is essential.

If you're ready to take ownership of a fast‑paced service coordination and stock management role—and help deliver outstanding support to critical operations—we’d love to hear from you.

Please apply to this advert with an updated copy of your CV

INDPB