Claims Administrator

Our Claims team, who are based out of our Bristol office, fall under the wider national Health and Safety team. This is a varied and responsible position in which you will help manage insurance claims for incidents which have occurred on the premises of our managed properties. This is a full‑time permanent position reporting to our Central Bristol office. Within this position you will assist the Senior Claims Administrator manage the case load from the initial reporting of the incident, through to the investigations and through to the conclusion and closing of the claims.

You will need to communicate with a wide range of teams including, Property Managers, internal H&S team and external parties including tenants, clients, brokers and solicitors acting for insurers. What matters most in the role:
Attention to detail is crucial, especially when reviewing the details of the incidents and claims. You are also responsible for maintaining the databases and spreadsheets with accurate information. Exceptional communication is required. You will be liaising with multiple internal and external teams, and you will need to provide regular, thorough and accurate updates to all interested parties.

• To log and maintain the incidents on the relevant databases/insurers' portals.
• Liaise with H&S during investigations of incidents/claims.
• Help manage stored records and historical claims accordingly with GDPR regulations.
• Other team administrative duties as required.
• Chasing insurers/brokers for information on claims and incidents to ensure that deadlines are not missed.
• Deputising for the Senior Claims Administrator when they are out of the office.

• The successful candidate will be proactive, with a 'can do' attitude, able to work autonomously and within a team.
• Excellent communication skills and a high degree of attention to detail is paramount.
• Experience in a claims handling or an insurance setting is preferred, however not essential.
• Strong administrative skills including using Microsoft programmes.
• Any knowledge of RIDDOR and the MOJ Portal process would be beneficial but not essential.
• Organisational skills, with ability to work to tight deadlines, manage multiple projects under pressure with a relentless attention to detail.
• Clear and confident communication with internal and external teams.
• Ideally you will have experience of using Microsoft Excel, Word and other internal databases.