Facilities Coordinator

Location: West of England

FM HELPDESK COORDINATOR Salary:
Up to £34,000

Employment:
Full Time, Permanent

Hours:

Monday–Friday, 8am–5pmWorking Pattern:
Hybrid – 3 days office / 2 days home

Out of

Hours:

1 in 8 Duty Manager rota

Our client is an established and growing business within the facilities management and building services sector.

Due to continued growth, they are looking for a Helpdesk / Operations Administrator to support the day to day running of the helpdesk and operations team.

JOB PURPOSE

To provide day to day helpdesk and administrative support, ensuring customer jobs are logged, allocated and progressed efficiently.

You will liaise with customers, engineers, suppliers and subcontractors while keeping job records and customer documentation accurate and up to date.

JOB RESPONSIBILITIES

• Act as a first point of contact for customers by phone and email.
• Log, coordinate and allocate reactive jobs to engineers.
• Arrange engineer and subcontractor attendance.
• Keep customers updated on job progress.
• Maintain CRM and job management systems.
• Raise purchase orders.
• Obtain supplier quotations.
• Assist with customer quotations and estimates.
• Prepare customer documents, reports and job information.
• Provide administrative support to the sales team.
• Assist with sales enquiries and maintaining customer records.
• Support procurement/tender portals and basic business research.
• Assist with Linked In and digital sales activity.
• Support the wider operations team as required.
• Provide out of hours Duty Manager support on a 1 in 8 rota following training.

SKILLS & EXPERIENCE

• Previous experience in customer service, administration, helpdesk or a similar role is desirable.
• Strong organisational and administrative skills.
• Good written and verbal communication.
• Confident dealing with customers, engineers and suppliers.
• Good attention to detail.
• Comfortable using Microsoft Office / 365.
• CRM or job management experience is beneficial.
• Able to manage multiple tasks and deadlines.
• Proactive attitude with a willingness to learn.
• Previous FM experience is desirable but not essential.

SALARY & BENEFITS

• Up to £34,000 salary.
• 40 hours per week, Monday–Friday.
• Hybrid working – 3 days office / 2 days home.
• Training and development opportunities.
• Career progression.
• Varied role across helpdesk, operations and sales support.
• 1 in 8 out of hours Duty Manager rota.