Host, Customer Service​/HelpDesk, Customer Service Rep

Destination Host page is loaded## Destination Host remote type:
On-site locations:
Bristol, GBRtime type:
Part time posted on:
Vandaag geplaatstjob requisition :
REQ
466513
** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The purpose of the Destination Host is to create an incredible place for people to visit our client site Cabot Circus Shopping Destination. We expect the Destination Host to have a deep understanding of their occupiers, customers, and stakeholders and to build meaningful relationships. The Destination Host will work as part of the Occupier and Customer team to create a community environment for everyone working in the shopping centre and embed Cabot Circus in the Bristol community as the place to be.

This role is a job share with part-time hours to support the shopping centre across peak opening times.
** Key Stakeholders*
* · Occupiers· Customers
· Hammerson (Client)
· Destination Team
· JLL· Local community (charities, schools, local authority, organisations, and non-retail competitive businesses)
· Marketing team
· JLL service partners
** Core Responsibilities*
* · Be the main point of contact and support for occupants of the shopping destination
· To be mobile, highly visible, and building relationships with the occupiers and visitors
· To obtain feedback from the occupiers and visitors for reporting purposes in improving the experience of all stakeholders
· Liaising and working with the security, cleaning, and maintenance teams to ensure any issues are flagged, and follow through to resolution
· Be accountable in daily interactions and responsibilities, with the ability to use initiative and be self-led
· Communicating with the Occupier and Customer Manager and Marketing team to ensure effective communication for destination events and marketing activity.
· Support the Occupier and Customer Manager and Marketing team with identifying event opportunities and generating interest
· Be reliable, flexible, honest and a strong advocate for the destination and always ensure you provide a consistent service.
· Curate an inclusive community within the destination that is inviting and exciting for everyone working and visiting the shopping centre.
· To build and share knowledge between occupiers, creating a community atmosphere
· Be security conscious; be familiar with the shopping destination security processes and have confidence in raising when things do not look right
· Support in overseeing events on the day, including problem-solving, welcoming guests
· Build relationships with local charity and community groups.
· Provide general administrative support to the destination Management team
· Quickly familiarise yourself with site systems and complete tasks.
· Collate data and ensure accuracy while working to deadlines
** Focus on People*
* · Actively and positively engage with colleagues, occupiers, and visitors to quickly build relationships and create a community feel
· Anticipate the needs of visitors to the destination and follow up to ensure that all expectations are met and where possible exceeded
· Take ownership and responsibility ensuring you are working effectively and developing close relationships and managing your own time
** Effective Communication*
* · Handle all queries efficiently but effectively and supply relevant information as required and appropriate
· Proactively identify and troubleshoot issues
· Complete a handover with colleagues and other stakeholders as required when taking time out of the business and between shifts
· Be aware of relevant legislation to include health & safety and be always security conscious
· Building proactive and effective two-way…