Customer Service Representative

Customer Service Representative - Bristol

Salary: From £24,941 per year

You'll be joining a people and technology‑driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.

Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer‑facing backgrounds in contact centres, retail, hospitality, or the travel industry.

Working Hours: Monday‑Friday, 8:30 am – 6:pm
Location: Bristol Lake view, Bristol, BS34 8SW

• Real Living Wage employer
• No weekend or evening working
• 31 days annual leave (includes UK Bank Holidays)
• Annual discretionary bonus eligibility
• Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
• Supportive people policies (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave, Annual volunteering day)
• Wellbeing programme – health checks, nutritional advice, second medical opinion option, employee assistance programme, and mental, physical, and financial support
• Personal and career development opportunities across a wide range of business functions and specialist areas
• Perks at Work (expansive online discounted shopping)
• Car lease scheme and Jaguar Land Rover discount
• Cycle to Work scheme and interest‑free season ticket loans

• Passionate about delivering a seamless customer experience with empathy and respect, and able to remain calm under pressure
• Excellent listeners with strong verbal and written communication skills, able to simplify complex matters while providing outstanding service
• Great problem solvers, flexible, and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with our diverse community and be part of a supportive workplace culture
• Passionate about learning and sharing knowledge to enhance skills and develop best practice
• Focussed on living our values – integrity, respect for the individual, leading change, learning and sharing, excellence

Established in 2005, we are the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions through the most difficult and important calls a person can ever make, supporting customers in the moments that truly matter. Customer service is at the heart of everything we do.

We deliver exceptional service to customers on behalf of many well‑known brands, leveraging a unique technology solution that enables us to support over 23 million customers – one in three people in the UK! We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Please submit your CV and a cover letter detailing your experience and why you are interested in this position. We look forward to hearing from you.