Customer Support

Customer Support Representative

Circa £28,000 per annum, plus hybrid working

Bristol (Hybrid)

My client is a rapidly growing business who provide SaaS software solutions to organisations across the UK. An opportunity exists to join this Bristol-based business in a Customer Support Representative capacity.

Key Responsibilities

* Be the first point of contact for customer support requests

* Interact with customers to provide and process information in response to their questions, problems, concerns and requests about products and services

* Follow standard processes, procedures and adhere to customer SLAs

* Identify and escalate priority issues to Management team

* Build a rapport and strong relationship with customers by offering support and advice

* Accurately log and update customer records

* Assist in setting up and maintaining customers’ accounts

* Delivering online training sessions

* Ability to adapt to the needs of a growing business

Required Experience/Skills

* A good logical approach to problem solving

* Ability to think on your feet in a highly demanding and fast-moving environment

* Professional attitude and presentation; polite, calm and customer-focused

* Strong multi-tasking ability

* Strong communicator with good interpersonal skills

* Commitment to always providing excellent customer service

* Take ownership of situations with positive and a can-do attitude

Desirable Skills

* Experience supporting end users in a customer service environment

* Experience working with SaaS applications/training services

* Experience in using ticket management or CRM software

What does an average day look like?

You will engage with a variety of customers, speaking to people of all ages and technical ability, delivering a service where patience, empathy and building rapport are critical.

This is a fantastic opportunity to join a growing organisation at an exciting time with genuine opportunities for career development and progression and the ability to work 2 days per week from home.

If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package Graeme Parker at GEM Partnership or for a discreet conversation call our Newcastle office