Customer Relations Assistant

Overview

Join International Telephone Products LTD. as a Customer Relations Assistant. You will be the friendly face and supportive voice that turns challenges into solutions and visitors into lifelong fans.

• Working on our checkouts and returns desk to support customers in a timely manner.
• Greeting and welcoming customers with warmth to set the tone for a great day of shopping.
• Using your knowledge and problem‑solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• Ensuring accurate handling of all returned products, highlighting and escalating any product issues immediately.

• You prefer to take initiative, are adept at managing several responsibilities concurrently, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer‑first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The ability to maintain composure and poise when dealing with a variety of customers and complex complaints.

• The start date of employment will be 13th December.
• Competitive hourly rate of £12.60 per hour.
• Flexible working: 12 hours 3 days per week, 16 hours 4/5 days out of week, or 24 hours 5 days out of 7. All schedules include 3 out of 4 weekends.
• Availability to work between 10:00 am and 9:00 pm.
• We can discuss flexibility to match your life and our business needs during the interview.
• 15% IKEA discount and discount portal to help you save £100s on high‑street retailers.
• Life assurance of 4 times your pay, enhanced statutory pension contributions & interest‑free loans.
• Given Day – additional days paid leave to take at any point during the year.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks.

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace.

• Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV with your application.
• Shortlisted candidates will be invited by email to attend a face‑to‑face interview.
• We understand not everyone will be successful, but we promise to keep you informed either way.