Customer Support Executive

The Company Our client specialises in examination software and course management systems used by universities, examining organisations and regulatory bodies globally. The business is focused on delivering high quality digital solutions to support education and assessment.

The Role The Customer Support Executive will work within the Customer Support team to ensure clients get the best from the software and to answer any queries they may have. The role also offers the opportunity to be involved in both remote and face to face training of clients. Responsibilities will include Liaise with clients on a day to day basis, answering their queries and helping them to get the most from the software.

Act as the main point of contact between clients and developers, feeding back requests for software enhancements and informing clients about new features. Build, nurture, and maintain strong relationships with clients. Work alongside colleagues to ensure client satisfaction. Confidently use technology to support client needs. Participate in remote and face to face training of clients. Communicate effectively with clients and internal teams.

The Person The successful candidate will be enthusiastic about helping customers improve their exams and courses using the systems capabilities. 2 years experience in a customer facing role. Confident with technology and able to demonstrate how you have used technology to improve processes. A passion for education and learning. Good GCSEs (or verified equivalent) in Maths and English.

Experience with in the education sector The Salary £26,000 £ 30,000 per annum (depending on experience). The Hours 40 hours per week, 8:30?am 5:30?pm (with 1?hour lunch). The Location Based in Bristol (office based role). The Benefits Holiday allowance: 25 days annual leave  public holidays. Health coverage:
Access to a company health plan. Pension:
Enhanced pension contributions.