Vulnerable Customer Specialist
Job in
Bristol, Bristol County, BS1, England, UK
Listed on 2026-01-10
Listing for:
Brite Recruitment Ltd
Full Time
position Listed on 2026-01-10
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
VULNERABLE CUSTOMER SPECIALIST
BRISTOL £28-38K
Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.
This is a full-time, permanent position with hybrid working on a 3:2 split.
ABOUTTHE ROLE
- As a Vulnerable Customer Specialist, you’ll be responsible for handling particularly challenging, high-risk and sensitive cases, often dealing with vulnerable customers.
- In addition to this, you will support the Customer Agents who deal with the more routine cases, providing regular coaching and upskilling.
- You’ll liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.
- Our client is looking for someone who has strong experience working with vulnerable customers within Financial Services or Banking.
- You’ll need excellent communication skills, a confident telephone manner and a proactive approach.
If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today!
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