Rental Service Controller

Reed are supporting a leading engineering and equipment services organisation with the recruitment of a Rental Service Controller to join their Warmley, South Glos, Bristol-based team.

This is a busy and varied role focused on coordinating engineers, managing service requests and delivering an excellent customer experience. The position would suit candidates with experience in service coordination, maintenance planning, hire control or customer-focused administration.

Working hours: Monday - Friday, 8:30am - 5:00pm (37.5 hours)

Key Responsibilities

• Coordinate engineer schedules and service activity.
• Manage customer enquiries via phone and email.
• Prioritise breakdowns and maintenance requests.
• Maintain accurate service records and documentation.
• Liaise with internal departments to ensure efficient service delivery.
• Deliver a high standard of customer service at all times.

What We're Looking For

• Previous experience in a coordination, administration or customer service role.
• Excellent communication and organisational skills.
• Strong Microsoft Office skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with in engineering, maintenance, fleet, hire or service environments would be advantageous.