Customer Service Colleague

Customer Service Colleague - 20 hours per week

Apply for the Customer Service Colleague - 20 hours per week role at DHL Supply Chain
.

Contract Type: Permanent (Full-Time)

Shift patterns: 20 hours per week, 3 On, 6 Off (can start as early as 3am and as late as 11pm)

Location: Bristol Airport

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company, providing top‑notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!

Pay Rate: £13,780

Grade: O

• Checking passenger travel documentation at the check‑in area and boarding gate for acceptance
• Representing the airline and providing an exceptional level of customer service, making the passenger’s journey positively memorable
• Consistently delivering the highest customer service
• Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowances
• Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence

• Hold a valid UK driving licence (essential)
• Can work shifts, including weekends and bank holidays
• Are confident dealing with challenging situations
• Work well within a team and have excellent communication skills
• Are willing to attend a medical appointment

• Be able to provide five years’ address history
• Be able to provide five years’ reference history (employment/education/benefit claim/character)
• Pass a pre‑employment Drug and Alcohol test

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit  to learn more

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit ASAP to ensure consideration.

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