Senior Medical Secretary

Main area Paediatrics - Plastic Surgery & Burns Grade Band 4 Contract Fixed term: 12 months (contract will end 12 months after the successfully appointed candidate's start date.) Hours Part time - 25 hours per week Job
-WC6349-LMH

Site Bristol Royal Hospital for Children Town Bristol Salary £27485 - £30162 pa pro rata (depending on experience) Closing 08/01/2026 23:59 Interview date 19/01/2026

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

We are looking to recruit a Band 4 Senior Medical Secretary to join the Paediatric Plastic Surgery and Burns Service at the Bristol Royal Hospital for Children. This is for 25 hours per week, over four or five days, ideally to include a Thursday and Friday. This position is for a duration of 12 months (fixed term).

We are looking for someone who is a strong team player and enjoys working within a multidisciplinary team. Excellent organisational and interpersonal skills are essential, along with the ability to remain calm under pressure and manage competing priorities effectively. The role requires someone who can use their initiative and take ownership of the secretarial workload. You will thrive in a dynamic environment where your organisational skills and initiative will make a real difference.

The post involves regular contact with patients, families and healthcare professionals, both in person and over the phone. Therefore, excellent communication skills and a courteous, professional telephone manner are vital. Due to the nature of the specialty some clinical correspondence, clinical photographic images or conversations may be distressing, so sensitivity and emotional resilience are important.

Interviews will take place in person at the Children's Hospital. This role requires an on-site presence and cannot be carried out entirely remotely.

Communication:

• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
• Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Organising and Planning:

• Checking and sorting investigation reports and passing information on to clinical team as required
• Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to elevate where delays are identified
• Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are…