Governance Manager

Governance Manager Who Are We?

At Newmedica, we believe better sight changes lives.

We're one of England's top providers of NHS and Private ophthalmology services, delivering outpatient care, diagnostic testing, and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK, we're on a mission to make world‑class eye care more accessible for everyone - and we're expanding rapidly.

We're proud to be officially certified as a Great Place to Work®, based on independent feedback from our colleagues. This recognition reflects our commitment to creating an inclusive, collaborative, and empowering workplace where people can thrive.

As Governance Manager, you will be responsible for maintaining and enhancing our corporate governance framework, ensuring compliance with legal, regulatory compliance and best‑practice standards. You will work closely with the Registered Manager, Clinical Directors and the Executive Team, key internal departments and external organisations (CQC, ICB's, NHS) to embed robust governance processes across the clinics and surgical theatre environments.

Being the Governance Manager, you'll be a key member of the local management team, supporting quality governance, patient safety, audit and risk across a defined number of services in Bristol and North Somerset.

You’ll play a vital role in embedding a positive governance culture, ensuring services meet CQC standards, and driving continuous improvement through effective use of data, audits, and learning from incidents, complaints and feedback.

This role involves regular travel across sites. This role will be full time on site at our Aztec West clinic and will require a minimum of 4 days per week, Monday - Friday.

• Support quality governance and patient safety activity across multiple services, ensuring compliance with Newmedica policies and CQC regulations
• Lead and coordinate audit activity, supporting services to embed learning and deliver measurable improvements
• Manage and review incidents, complaints, patient feedback, and risks, ensuring timely investigation, response, and escalation where required
• Produce high‑quality governance reports using InPhase, identifying trends, risks, and learning to inform decision‑making
• Attend and contribute to local and central governance meetings, providing challenge, assurance, and support to clinical and operational teams
• Support investigations, action planning, and follow‑up, ensuring lessons learned are implemented and evidenced
• Chair Clinical Governance meetings, attend duty of candour meetings and lead investigations for both patient and staff clinical incidents or complaints.

• Proven experience in a governance, compliance role within the health sector
• Strong understanding of UK corporate governance, CQC and regulatory frameworks
• Excellent organisational skills with meticulous attention to detail
• High level of integrity, discretion and ability to handle confidential information

• Experience in a healthcare quality, risk, or patient safety role
• A good understanding of clinical and corporate governance principles
• Knowledge of latest CQC standards, audit processes, risk management, and incident investigation
• Experience analysing data and producing clear, concise reports
• Confidence using IT systems (experience with governance systems such as InPhase is an advantage)

• Excellent written and verbal communication skills, confident communicator, able to advise directors, patients, CQC and ICBs

• The ability to work autonomously, manage competing priorities, and collaborate effectively with multidisciplinary teams

• A degree‑level qualification (or equivalent experience) in a relevant field is desirable.

• Competitive Salary: £52,360 - £61,750 - Dependant on experience.
• 25 days holiday + bank holidays (increasing with service)
• Company pension scheme
• Enhanced leave and sick pay
• Employee Assistance Programme - 24/7 confidential support
• Perks &…