Service Desk Analyst

Service Desk Analyst - Bristol

An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team.

The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets.

This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with easy access to Temple Meads and the Bus Station.

In order to be considered for this role the following experience is required:

Previous experience in a Service Desk/Tech Support role/1st, 2nd Line
Strong Customer Service skills
Technical support experience gained in a Microsoft environment
Windows 10/1, MS Azure, Active Directory
Microsoft Office suite/365 and Microsoft Exchange
16/Exchange Online
Microsoft Teams (messaging & VOIP)
Document Management Systems
Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus.

If this Service Desk Analyst role sounds of interest please get in touch with your latest CV.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas