Content QA Specialist

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* Job Description:

**** Content QA Specialist
***
* Location:

Bedminster Down, Onsite
**** Salary: £24,000 per annum
** Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.
** Job Profile
** This role is focused on testing and validating various types of content to ensure accuracy, relevancy, and usability. As a Content QA Specialist, you will collaborate closely with internal teams to improve content quality, identify gaps, and process feedback-driven content updates.

You will also help maintain live environments, conduct pre-production testing, and ensure our content meets the needs of users and stakeholders.
*
* About the role:

** Content Quality Assurance
* Test and review various types of content for accuracy, spelling, and grammar.
* Validate content to ensure it is valuable, helpful, and relevant to users.
* Perform hygiene testing on live environments to identify and resolve content issues.

Collaboration and Workflow
* Work with content creators and other teams to ensure content aligns with briefs and standards.
* Provide actionable feedback to content teams based on testing results.
* Collaborate on planning new content, including contributing ideas for scripts and enhancements.

Content Optimisation
* Identify gaps in content and propose solutions to address them.
* Process agent feedback and product requests to ensure content meets real-world needs.
* Regularly review and update existing content to improve clarity and usability.

Release Management
* Conduct weekly change testing across pre-production and production environments.
* Collate and distribute release notes for clients, ensuring clear communication of updates.
** Role and Responsibility:
** Ownership* Take ownership of assigned QA tasks, ensuring deadlines are met and standards upheld.
* Maintain documentation of testing results and feedback provided to content teams.

Operational Excellence
* Adhere to established QA processes to maintain consistent quality across all content.
* Stay informed about best practices for content creation and delivery.
* Contribute to a culture of quality and attention to detail within the team.
* Regularly evaluate customer journeys and content to identify opportunities for improvement.
* Respect the value of information by following Likewize's data protection / information security policies and procedures
** Key Skills and

Qualifications:

** Experience* Content proofreading or quality assurance experience
* Basic understanding of content management workflows or testing environments preferred

Knowledge and Skills
* Excellent grasp of spelling, grammar, and language accuracy.
* Strong organisational and time management skills.
* Attention to detail with a commitment to high-quality content standards.

Personal Attributes
* Proactive and confident, with a strong sense of responsibility for content quality.
* Collaborative mindset, with the ability to communicate effectively across teams.
* Self-motivated, eager to learn, and adaptable in a fast-paced environment.

At Likewize, we care about you and your progression. We offer:
* 22 days annual leave (Excluding Bank Holidays)
* A supportive and collaborative culture
* A fun and dynamic work environment
* A range of learning and development opportunities
* Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
* Access to a GP at any time, with prescriptions delivered to your home or work
* Enhanced Maternity, Paternity & Adoption
* My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
* A fully paid Employee Assistance Programme
* Free onsite car parking
* Employee Discounts
* Cycle 2 work scheme
* Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave
** Ensure Fairness & Embrace Differences
** We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We…