Technical Manager - Customer Support

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. Based in the UK, we serve a global customer base ranging from the largest national coast guards to individual vessel owners.

The company leads next-generation Maritime Domain Awareness (MDA) technologies, which enhance security, safety and environmental protection.

The Technical Manager – Customer Support will ensure that mission‑critical MDA systems in active use by our customers are operating reliably. This front‑line support role requires diagnosing, investigating and resolving issues quickly.

• Technical Leadership & System Expertise
  • Become the CST technical authority on the MDA system, including GeoVS software architecture, system data sources, sensor integration, network infrastructure, etc.
  • Translate complex technical concepts into clear guidance for engineers, customers and cross‑functional teams.
  • Own and maintain technical documentation, troubleshooting and diagnostic frameworks.
• Advanced Problem‑Solving Ownership
  • Lead and drive problem solving for all system issues.
  • Ensure issues are not closed until true root cause is identified.
  • Verify corrective actions and enforce preventive measures.
  • Lead, coach and guide other CST engineers and technicians.
• Continuous Improvement & Quality Assurance
  • Analyse trends across tickets, events and sensor performance to identify recurring patterns.
  • Drive initiatives to improve system uptime, reliability, data quality and installation standards.
  • Recommend and initiate improvements in process, documentation and training.

• Strong understanding of IT infrastructure: networks, firewalls, VLANs, servers, virtualization, storage.
• Experience diagnosing and resolving issues on complex integrated professional IT systems.
• Ability to interpret system logs, data flows and performance metrics.
• Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminate recurrence.

• Technically curious and self‑driven to understand why systems behave as they do.
• Comfortable in both hands‑on diagnostics and strategic‑level system analysis.
• Willing to be included in the 24/7 on‑call rota system.
• Calm, structured approach during high‑pressure incidents.

• Highly competitive salary.
• Matched company pension contributions up to 5%.
• 25 days annual leave rising to 28 days with service.
• Career development opportunities.
• Company "Get to know you" days.

SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.