Site Reliability Engineering Lead

JOB TITLE: Site Reliability Engineering Lead

SALARY: £90,440 - £106,400

LOCATION(S): Bristol

HOURS: Full-time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office.

An excellent opportunity has arisen in Analytics & AI Services Platform to join us as a Site Reliability Engineering Lead! Our platform enables the group to use AI, Data and automation to better understand and serve our customers. As a SRE Lead, you'll lead a large team (circa 20) in supporting, monitoring, and actively improving the stability and reliability of the products we own and build.

• You'll be responsible for setting the direction for the SRE function and crafting the team that delivers this capability. You'll champion SRE practices, standards and processes and embed these across multiple feature teams.

• You'll continuously improve the service level the team provides to our end users, thinking about application stability, customer satisfaction and strengthening incident and problem management practises. You'll ensure our products and services are monitored proactively, so we know about any issues before our customers do.

• Metrics will keep you informed of where to make improvements to get the highest value returns when automating repetitive tasks.

• This is a leadership role that means you'll mentor and develop a team of Engineers in a "player-coach" model that helps them grow their careers.

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

• You'll have experience in providing SRE thought leadership and setting the technical direction for a SRE function. Among your strengths will be your passion for SRE practices including SLIs, SLOs, Error budgets and Toil removal.

• You should be able to define and monitor success metrics and build dashboards using tools such as Dynatrace, Kibana and Splunk.

Additionally, you should have:

• Experience running a support operation

• Good technical leadership and experience leading a large multi-functional team (ideally 10+)

• Broad technical knowledge across a range of platforms, technologies and methodologies

• The ability to voice support for helping business and technical partners understand the benefits in SRE and Dev Ops

• Experience with in financial services.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance‑related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies