Service Desk Manager

Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months

We're hiring a hands‑on Service Desk Manager to lead a small, high‑performing IT support function across multiple sites. You'll balance people leadership with practical incident/request management, ensuring service quality and continuous improvement.

• Lead and develop a small service desk team, owning day‑to‑day operations and escalations.
• Drive incident/request workflows, service metrics, and continuous improvement.
• Provide 2nd‑line support when needed and coordinate cross‑team escalations.
• Maintain asset/stock oversight and user lifecycle processes.
• Produce clear procedural documentation and keep knowledge current.
• Collaborate with senior stakeholders on service roadmap and change initiatives.

• Track record managing/leading IT support teams (SME or multi‑site).
• Strong hands‑on skills with Windows 10/11 and Microsoft 365.
• Experience with an ITSM platform (e.g., Service Now, Jira, Zendesk, Ivanti or similar).
• Familiarity with modern endpoint management, Active Directory/Azure AD, and virtual desktop/app delivery.
• Excellent communication, stakeholder management, and calm problem‑solving in a busy environment.

If you are interested in this role or looking for something similar, please contact Alex Mac Dermott.

Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.