IT Field Service Technician

IT Field Service Technician (Contract)

Location: Abbey Wood, Bristol (BS34)

Clearance: Government SC Clearance Required

Start Date: ASAP

End Date: 30 June 2026

Schedule: Monday-Friday, 08:30-17:00

Contract Type: Consultant (IR35 In Scope)

Pay Rate: £18.87 per hour

About The Role

We are looking for an experienced IT Field Service Technician to join a secure, high‑profile environment. This role involves managing IT hardware and stock, performing repairs, and ensuring service levels are maintained across multiple sites.

Key Responsibilities

• Ticket Management:
  Handle and update service tickets for your hub and surrounding spokes, ensuring SLA compliance.
• Stock & Asset Management:
  Manage hub stock, scan items in/out, and maintain accurate asset records.
• Disposals:
  Oversee hardware disposals in line with contractual requirements.
• Hardware Repairs:
  Triage and repair in‑warranty equipment; liaise with vendors for parts and returns.
• Locker Replenishment:
  Ensure lockers are stocked appropriately.
• Service Improvement:
  Identify potential issues and suggest improvements to your Team Leader.
• Compliance:
  Follow all site regulations and agreed processes.

What We're Looking For

• Experience:
  
  2+ years in a PC field service or workshop environment.
• Technical
  
  Skills:
  
  Familiarity with hardware repairs; HP & Dell accreditation (or willingness to train).
• Clearance:
  Must hold or be eligible for SC Clearance (UK National with UK passport).
• Driving Licence:
  Full, clean UK driving licence required.
• Flexibility:
  Must join the out‑of‑hours rota and standby schedule.

Additional Details

• Holiday Entitlement: 31 days (pro‑rata)
• IR35 Status:
  In Scope
• Pay Rate: £18.87 per hour

Why Join Us?

This is a fantastic opportunity to work in a secure environment, gain hands‑on experience with leading hardware vendors, and contribute to a critical IT support operation. If you're proactive, detail‑oriented, and thrive in a fast‑paced setting, we'd love to hear from you.

Apply Now to take the next step in your IT career.