Salesforce Technical Consultant - FTC

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Be part of a community working together to make science better. A society publisher with the perfect blend of not-for-profit purpose and commercial perspective. Here, we help each other be the best we can be: a team big enough to impact and small enough to care.

Are you an experienced Salesforce professional with a passion for designing, building, delivering, and maintaining solutions? After a major transformation project we have gone live with Sales and Service Cloud, CPQ, Billing and Pardot Service Cloud, and are looking to add to our in-house Salesforce team a Technical Consultant who work as part of a team to develop business requirements, specifications, process flows, application design, and configurations, along with testing and deployment of solutions.

The Salesforce Technical Consultant will support in developing business requirements, specifications, process flows, application design (including UI/UX knowledge), and configurations, along with testing, training and deployment of solutions.

• Design, build, and deliver tailored solutions (including training and documentation) for the business using Salesforce and other connected technologies.
• Provide coaching in best practices for Salesforce administration and implementation to enhance user experience.
• Use Salesforce automation to streamline internal processes.
• Manage multiple stakeholder engagements and work with relevant team members to learn project requirements, facilitate process analysis sessions, and develop technology solutions.
• Identify project issues and risks, and present alternatives for alleviating or resolving them.
• Support end users of Salesforce
• Development and maintenance of the Salesforce platform

You will possess a range of skills including Salesforce development, administration and functional skills and will heavily involve cross-departmental communication to ensure the successful implementation and delivery of projects.

To be successful in this role, you will need to demonstrate the following:

• Extensive knowledge and experience in the development, administration, and support of Salesforce systems (Essential).
• Knowledge of Salesforce products and their functionalities, including Sales Cloud, CPQ Service Cloud, Pardot etc (Essential).
• Familiarity with Dev Ops CI/CD best practise (Desirable).
• Familiarity with 3rd party tools like Ownbackup, Docu Sign, Conga etc (Desirable)
• Ability to learn new concepts and software quickly and passionate about learning new technologies (Essential).
• Salesforce certification in admin, development and one of the Salesforce cloud applications (Essential)
• Experience with technical implementations (Essential).
• Advanced experience with Salesforce configurations (Essential).
• Background in CRM process design and implementation (Essential)
• Experience with enterprise integration tools and ETL (extract, transform, load) tools (Desirable)
• Pardot experience (Desirable)
• Familiarity with tools like Ownbackup, SFDX, CLI. Visual Studio Code and Git Hub, etc(Desirable).
• Strong understanding of Salesforce best practices and functionality (essential)

We know it is unusual for someone to tick every box so, if you don’t meet all the criteria, but demonstrate most of the skills and experience we are looking for, and have the enthusiasm to work with us, go ahead and apply.

We pride ourselves on being a flexible and inclusive employer, if you have a preference to work flexibly please do apply

IOP Publishing is a society-owned scientific publisher, providing impact, recognition and value for the scientific community. As the publishing arm of the Institute of Physics, 100% of our profit goes towards public and scientific good.

Purpose
:
We are a world leader in the development of electronic publishing for the scientific community - working in the interests of science and scientists, we aim to maximise the impact of the research we publish.

Culture
:
We offer a truly international culture with offices in Europe, Asia and the US and our reach is global. Our culture is the perfect blend of dedicated and…