Service Manager - ICT Services

Job Introduction

The West of England Mayoral Combined Authority (MCA) is seeking to appoint a Service Manager – ICT Services to join the Digital, Data and Operations team. Your key responsibilities in this role will be to ensure a focus on delivering the priorities of the Metro Mayor by:

• Ensuring the Authority’s core ICT services are reliable, secure and perform to agreed service levels, enabling staff and the Mayor to work effectively.
• Providing strong client-side leadership and assurance for the Authority’s main ICT contract and other technology partners and service providers.
• Managing service performance, operational risk and escalation, and driving continuous improvement across ICT services.
• Supporting delivery of organisational priorities by ensuring ICT services are operationally ready, well supported and resilient.

Interviews are planned to be held w/c 26 January 2026. Please note this may be subject to change.

The selection process is likely to include an interview and a short assessment focused on ICT service management and supplier assurance.

If you have any questions about the role or would like to have an informal conversation with the hiring manager, please contact Bob O'Brien, Head of Digital, Data and Operations on Bob.

OB

The closing date for this role is 12th January 2026.

• 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous or reckonable service. There is also the option to increase your annual leave with our annual leave purchase scheme.
• 1 day ofpaid leave each year to volunteer
• Local Government Pension Scheme with an employer contribution of 15.3%
• Flexible, family friendly and hybrid working options to ensure you achieve the best work/life balance and career goals. We followa hybrid working model with typically 2 or 3 days in the office each week
• Reduced bus fare travel across the West of England

The salary for this role is £52,413 - £55,722. This is the full-time equivalent salary, and will be pro-rata for part-time. We advertise salary ranges for job roles, with new appointments for external candidates typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate.

This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.

As a founding Member of the West of England Good Employment Charter and accredited Living Wage Employer, we’re committed to creating a diverse environment where all our employees can thrive. We make sure all qualified applicants receive consideration for employment and we particularly welcome applications from under-represented groups without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or citizenship status.

If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Resourcing Team at Resour . We are here to assist and accommodate your needs.

• Service Manager - ICT Services v1.0.pdf