Workplace Technology Specialist

In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in‑person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success.

We’re looking for a Workplace Technology Specialist to join our fast‑paced and high‑impact Workplace Technology Services team to be based out of our Bristol office — a key hub for our customer service training and collaboration across global teams. You’ll be a key player in ensuring smooth, proactive, and people‑focused tech support.

The team are a driven, professional and courteous group of people who continuously strive to support all Dojo employees. They regularly engage with members from all over the business, from the founders to our payment consultants who promote our Dojo products and platform. Supporting each other is a key part of the team spirit, and someone is always available to help with solving a new problem, mentoring junior team members and sharing specialist knowledge.

This is an exciting time to join: with team changes, evolving support processes, and new offices opening, you’ll have the chance to shape how things work, not just follow what’s been done before.

• Independently manage onboarding and Tier 1 and Tier 2 support
• Deliver exceptional in‑person and remote IT support for Dojo’s employees, primarily in Bristol, with broader support across global offices.
• Support new office rollouts (e.g. Barcelona, Milan) with on‑site setup and provisioning.
• Manage end‑user device setup, hardware ordering, and workspace tech onboarding.
• Own recurring tasks and document improvements
• Handle walk‑up issues and manage tickets through a round‑robin system.
• Be proactive in refining how we manage tickets, with a view toward improving the service desk model.
• Engage with stakeholders across the business — understanding of the WT desk and the key interactions
• Build confidence in the workspace and tools

• 1–3 years of experience in a first or second‑line IT support role (in‑house or with a Managed Services Provider)
• Strong interpersonal and communication skills — ability to support colleagues from all backgrounds and technical levels
• Confidence in AV or willingness to become an AV subject matter expert
• Familiarity with tools and systems such as:
  • Google Workspace
  • Endpoint management solutions
  • Jira / Atlassian
  • ITIL principles (not essential, but helpful)
• Basic understanding of hardware provisioning, license management, and laptop setups
• Proactive mindset — you’re the kind of person who says, “I’ll figure it out,” and then documents the solution for others

• An incredibly supportive and down‑to‑earth team in Bristol— collaborative, friendly, and always willing to help
• Monthly team lunches and quarterly meet‑ups across offices (London, Hull, Bristol)
• Travel opportunities to support international offices (Barcelona, Milan, Madrid)
• A role with influence: shape service models, contribute to business change, and have your ideas heard

• Learning time carved out weekly (post‑probation)
• Access to training budgets and development plans
• Support for exploring paths into leadership, mentoring, or technical project management

• Based in Bristol, minimum 4 days per week onsite

We believe our best work happens when we collaborate in‑person. These “together days” foster communication, drive innovation and spark our brightest ideas. That’s why we have an office‑first culture – working from the office 4+ days per week.

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer‑obsessed. You know how important customers are to what you do.

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