IT Scrum Master

Description

IT Scrum Master

Location

Bedminster Down, Onsite

Would you like to work with cutting edge premium care support products and progress your career within a friendly and informal environment?

We are seeking a detail-oriented and proactive Scrum Master to facilitate Agile delivery, manage sprints, and foster collaboration across IT, digital delivery, and stakeholder teams. You will coach teams in Scrum principles, support continuous improvement, and help ensure the successful delivery of sprint goals. This role involves coordinating sprint ceremonies, backlog management, collaborating with offshore development teams, and providing transparent insights on progress and team performance.

About

the role :

Sprint Management & Coordination :

• Organize and manage all sprint ceremonies, including sprint planning, backlog refinement, estimation sessions, daily stand-ups, sprint reviews, and retrospectives.
• Work closely with the development team, digital delivery team, and key stakeholders to ensure that sprints are well-executed and sprint goals are met.
• Help teams identify and manage dependencies and risks early in the sprint cycle.
• Promote a culture of continuous improvement, supporting the teams in refining and improving their sprint processes.
• Coach and support teams in applying Agile principles and Scrum methodologies effectively, fostering self‑organisation and accountability.
• Facilitate the removal of impediments to team progress, working with stakeholders to resolve blockers quickly.

Backlog Management :

• Collaborate with stakeholders to maintain a healthy and prioritised product backlog.
• Manage the sprint backlog, ensuring that tasks are prioritised according to business needs, and that the backlog is continuously updated and maintained.
• Help the team maintain a sustainable pace and balanced workload aligned with sprint goals.

Capacity & Utilisation Management :

• Facilitate discussions on team capacity to support realistic sprint commitments and a sustainable workload aligned with sprint goals.
• Provide data‑driven insights into team performance and utilisation to stakeholders and senior management.
• Monitor sprint metrics and Agile KPIs, including velocity, burn‑down charts, and team capacity.

Offshore Supplier & Team Collaboration :

• Liaise with offshore development teams, ensuring alignment with in‑house teams and seamless integration into sprint processes.
• Conduct supplier reviews with offshore teams, ensuring consistent delivery of work and addressing any issues related to quality or communication.
• Foster effective collaboration between onshore and offshore teams, ensuring shared understanding, alignment, and communication throughout the sprint cycle.

Stakeholder Management & Communication :

• Act as the primary point of contact between the development team, IT team, digital delivery team, and key stakeholders, ensuring that requirements are clearly communicated and understood.
• Provide regular status updates and progress reports to stakeholders, highlighting key sprint metrics, risks, and any deviations from the plan.
• Facilitate transparency and alignment between business and delivery teams through clear communication, sprint reviews, and data‑driven insights.

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What experience / skills are we looking for?

Experience :

• 2+ years’ experience as a Scrum Master or Agile Delivery Lead in a software development environment.
• Hands‑on experience managing sprints and product backlogs in an Agile environment.
• Proven experience working with IT teams and digital delivery teams.
• Experience coaching teams in Agile principles and fostering self‑organisation.
• Strong facilitation and conflict resolution skills.

Knowledge and Skills :

• Deep understanding of Agile methodologies, including Scrum.
• Strong experience with Agile tools such as Jira, Confluence, or similar for sprint and backlog management.
• Excellent communication and facilitation skills, with the ability to manage multiple stakeholders and teams effectively.
• Analytical mindset, with experience tracking sprint metrics and generating reports on team performance,…