IT Scrum Master

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* Job Description:

**** IT Scrum Master

Location:

Bedminster Down, Onsite
** Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.
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* About the role:

** Sprint Management & Coordination:
* Organize and manage all sprint ceremonies, including sprint planning, backlog refinement, estimation sessions, daily stand-ups, sprint reviews, and retrospectives.
* Work closely with the development team, digital delivery team, and key stakeholders to ensure that sprints are well-executed and sprint goals are met.
* Help teams identify and manage dependencies and risks early in the sprint cycle.
* Promote a culture of continuous improvement, supporting the teams in refining and improving their sprint processes.
* Coach and support teams in applying Agile principles and Scrum methodologies effectively, fostering self-organisation and accountability.
* Facilitate the removal of impediments to team progress, working with stakeholders to resolve blockers quickly.

Backlog Management:
* Collaborate with stakeholders to maintain a healthy and prioritised product backlog.
* Manage the sprint backlog, ensuring that tasks are prioritized according to business needs, and that the backlog is continuously updated and maintained.
* Help the team maintain a sustainable pace and balanced workload aligned with sprint goals.

Capacity & Utilisation Management:
* Facilitate discussions on team capacity to support realistic sprint commitments and a sustainable workload aligned with sprint goals.
* Provide data-driven insights into team performance and utilisation to stakeholders and senior management.
* Monitor sprint metrics and Agile KPIs, including velocity, burn-down charts, and team capacity.

Offshore Supplier & Team

Collaboration:

* Liaise with offshore development teams, ensuring alignment with in-house teams and seamless integration into sprint processes.
* Conduct supplier reviews with offshore teams, ensuring consistent delivery of work and addressing any issues related to quality or communication.
* Foster effective collaboration between onshore and offshore teams, ensuring shared understanding, alignment, and communication throughout the sprint cycle.

Stakeholder Management & Communication:
* Act as the primary point of contact between the development team, IT team, digital delivery team, and key stakeholders, ensuring that requirements are clearly communicated and understood.
* Provide regular status updates and progress reports to stakeholders, highlighting key sprint metrics, risks, and any deviations from the plan.
* Facilitate transparency and alignment between business and delivery teams through clear communication, sprint reviews, and data-driven insights.
* Respect the value of information by following Likewize's data protection / information security policies and procedures.

Experience:

* 2+ years’ experience as a Scrum Master or Agile Delivery Lead in a software development environment
* Hands-on experience managing sprints and product backlogs in an Agile environment.
* Proven experience working with IT teams and digital delivery teams.
* Experience coaching teams in Agile principles and fostering self-organisation.
* Strong facilitation and conflict resolution skills.

Knowledge and

Skills:

* Deep understanding of Agile methodologies, including Scrum.
* Strong experience with Agile tools such as Jira, Confluence, or similar for sprint and backlog management.
* Excellent communication and facilitation skills, with the ability to manage multiple stakeholders and teams effectively.
* Analytical mindset, with experience tracking sprint metrics and generating reports on team performance, capacity, and utilisation.
* Experience collaborating with offshore development teams and managing supplier relationships.

Desirable

Skills:

* ITIL V4 foundation certificate or similar.
* Certified Scrum Master (CSM), PSM I, or equivalent Agile certification preferred.

Personal Attributes:
* Highly organised and detail-oriented, with the ability to manage multiple priorities and deadlines.
* Proactive and solution-oriented, with a strong focus on removing…