Motor Claims MI Lead

Title: Motor Claims MI Lead

Location: Remote

Industry: Insurance / Legal

Salary: Up to £60,000 DOE

We are seeking a Motor Claims MI Analyst Lead to join a growing and fast-paced claims operation. Sitting at the centre of the team, you will play a key role in improving efficiency, strengthening client service and supporting data-driven decision-making.

If you enjoy working closely with senior management, enhancing operational performance and producing high-quality MI and reporting, this role offers an excellent opportunity to make a meaningful impact.

• Act as the liaison between claims handlers and management teams, ensuring smooth communication and workflow
• Drive efficiency across the claims function by coordinating incoming and active claims
• Support client relationships, prepare for service reviews and help maintain a high standard of service delivery
• Produce claims statistics, performance MI and reports for both internal use and clients
• Maintain data accuracy, document procedures and contribute to continuous process improvements
• Ensure compliance with SLAs, KPIs and internal office protocols
• Assist in authorising claim payments in accordance with agreed processes
• Provide general administrative support to the team as required
• Work closely with Claims Managers to support service delivery, MI reporting and data insights

• Experience in motor claims handling within a legal, insurance or claims management environment
• Strong analytical and organisational skills with excellent attention to detail
• Confident working with claims data, reporting and MI
• Proactive, pragmatic and able to work effectively with stakeholders at all levels.