Operations Support Manager

Better places, thriving communities.

Job description

Job Title:

Operations Support Manager Reporting to:
Regional Manager Job objectives and responsibilities

The primary focus of this role is to provide support to the Senior operations Manager and the South West Security operation in its entirety. The role will underpin our company values and deliver this to our security team to uphold all values that Mitie hold. The main duties support ways of working but not withstanding additional requests to support our customer or Mitie staff.

Main

duties

• Prioritise sites on a risk basis and spend time across region accordingly.
• Partner with the Operations management team in order to continually improve the service offering to all our customers.
• Show a level of flexibility and be able to adapt to new requests outside of the core role on request.
• Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures.
• Ensureall requests are responded to in a timely manner
• Ensuring systems and software processed and inputted is in accordance with GDPR.
• Any other reasonable duties as required by your Line Manager
• Ensure standards of dress, safety (PPE) and presentation are always maintained in line with client expectation and report back any requirements to operations manager.
• Provide management support outside of core hours as in business-critical situations.
• Provision of daily activity reports to the Senior operations manage.
• Work with Operations managers to ensure regular updates are communicated to all staff.
• To assist the Operations Managers in any HR cases as required
• Be prepared to undertake any reasonable duty as and when required to meet the clients expectations.
• 1 week per month to undertake the Duty Manager role which will include weekend working

Recruitment

• collection of right towork information
• sending of Micheck and follow up
• ordering of Uniform for New starters.

Uniform and

• Checking and ordering of  and uniform
• Follow up on missing Uniform from orders

On site Equipment and documents

• Checking of onsite equipment, Laptops, Phones, Printers, Search wands. Ordering where needed
• Understanding of Merlin
• Checking and Updating of AI's RA's Training recording. Both online and paper copies on sites

Training and E Learning

• Checking officers have access to e-learning
• Ensuring eLearning is completed
• Ensuring that there is evidence on site

Welfare checks

• Site Visits and Welfare check out of Hoursthat are recorded on WP+

Investigations

• Operations Manager assistance with Investigations / Grievances

Person Specification

• Min 2 years' experience in an operational role
• Involvement in aregulated operational regime
• Good and positive commercial skills, high levelnumeracy & literacy skills
• Excellent report-writing and analytical skills with attention to detail.
• Management through influence
• Resilient and tenacious
• Can do” approach
• Works well under pressure

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and / or via your divisional incident reporting system;

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of…