General Manager

General Manager

Location: Bristol (covering 9 café/kiosk locations around the city centre)

Salary: Up to £45,000 per annum

Contract: Full-Time, Permanent (5 out of 7 days)

Are you a dynamic and strategic leader with a passion for food, service, and results? We’re seeking an experienced General Manager to oversee a vibrant and growing catering operations portfolio of nine café and kiosk operations across Bristol, which includes the stunning Courtyard Café at Ashton Court. If you’re ready to take the lead in driving commercial growth, operational excellence, and customer satisfaction – this is your opportunity to shine.

• Develop and lead long‑term account plans across all sites, driving growth and retention of new and existing business.
• Implement senior client reviews to identify new opportunities and enhance existing services.
• Communicate clear strategies and action plans to teams and drive continuous improvement to enhance performance and customer satisfaction.
• Build and maintain strong relationships with internal teams and external clients to foster collaboration and trust.
• Align marketing strategies with operations to increase revenue and strengthen brand value.
• Ensure adherence to Compass Group UK & Ireland purchasing policies, manage labour costs, analyse trends, and adjust consumable budgets accordingly.

• Proven leadership: experience leading multi‑site teams in catering or facilities management with a track record of success in transformation and change management.
• Client‑focused approach: skilled at navigating complex client relationships and delivering results under pressure.
• Strategic and results‑oriented mindset: comfortable working within a commercial framework with a clear focus on performance and cost management.
• Strong communication: ability to implement effective communication strategies across sites, ensuring consistent messaging and motivation.
• Operational expertise: in‑depth understanding of health & safety, food safety regulations, and risk management.
• Commercial experience: familiarity with brand guidelines, managing in price‑sensitive environments, and liaising with senior stakeholders.
• Full UK driving licence.

• Free meals
• Contributory pension scheme
• Career Pathways and My Learning programmes
• Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts (TUI, Expedia, , and many more)
• Discounts at Tesco, Sainsbury’s, Morrisons, and many more for savings on food shopping
• Up to 44 % off cinema tickets
• Cash rewards for spending used on a wide range of brands
• Free wellness, mindfulness and exercise classes

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We collaborate with partners and our clients to achieve great things together. Daily, our passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces and inspiring exceptional experiences in iconic cultural and heritage destinations.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!