Customer Service Manager

Customer Service Manager

B&M Retail is looking for a Customer Service Manager to lead the checkout and cash office areas in our Brislington Retail Park store. This role will ensure excellent service standards, support team development, and help drive a fun, fast‑paced working environment.

• Lead and motivate the front‑end team to deliver polite, prompt, and friendly service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures, ensuring security and compliance.
• Support a great store culture and contribute to a positive workplace.

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem‑solving skills.
• A flexible, hands‑on attitude with great people skills.
• Passion for retail and delivering exceptional customer service.

• Competitive salary + bonus potential.
• Up to 33 days’ holiday.
• 10% discount at B&M and Heron Foods.
• Clear career path with real progression opportunities.
• Exclusive colleague perks & wellbeing support.

• Seniority level:
  Mid‑Senior level.
• Employment type:
  
  Full‑time.
• Job function:
  Other.
• Industry: Retail.

B&M is an equal opportunity employer committed to creating an inclusive environment for all.