Supervisor, Retail, Retail & Store Manager

Supervisor – Charles Tyrwhitt – Bristol We are looking for a Supervisor to lead the sales team at our store in Bristol. This is a 40‑hour contract with flexible hours including weekdays, weekends and bank holidays. What You Will Be Doing

• Coach and motivate the sales team to exceed targets, maximise KPIs and deliver first‑class customer service.
• Influence and nurture a professional and enjoyable store environment, encouraging a winning mentality in service and selling, while championing colleague engagement.
• Serve as an expert on CT product, customer service and selling skills and train the sales team, encouraging the use of staff training tools.
• Assist with managing operational, compliance and administrative tasks to ensure smooth daily running of the store, adhering to company policy, Health & Safety and security processes.

• Previous experience in a retail position at Supervisor or Key Holder level.
• A genuine passion for delivering outstanding customer service.
• Experience in managing stock, operations and visual merchandising (highly desirable).
• Proven ability to consistently prioritise customer service while achieving excellent sales results.
• Experience with coaching and training individual KPI performance.

• Excellent bonus scheme – bonuses paid quarterly when the store hits target.
• Uniform allowance refreshed every 6 months.
• Cycle‑to‑work scheme, relocation packages and season‑ticket loans for London-based colleagues.
• Fun fund for parties, treats and team‑building events.
• The Tyrwhitt Academy for professional development with product knowledge, customer service and apprenticeship qualifications.

Charles Tyrwhitt is a world‑known, London‑based brand, famous for proper shirts and now offering a full wardrobe and style solutions. We provide a stylish, customer‑first experience across our UK, French and US stores, managed from our London Bridge head office with support teams in key regions.

We believe in doing the right thing – sustainably producing quality, supporting our people and giving back to community charities. Our culture values empowerment and inclusivity, built around our three BE‑liefs:
BE the BOSS
, BE the CUSTOMER
, BE-block the BEST
.