Customer Account Manager

Customer Account Manager, Bristol, Cardiff & Bath

Apply for the Customer Account Manager role at Bacardi. 1 day ago – Be among the first 25 applicants.

This role is led directly by Bacardi, and applications from agencies will not be accepted.

Your Challenge

You are the face of Bacardi, bringing our brands to life in bars, clubs, restaurants and venues by building brilliant relationships with customers and driving performance and growth.

About You

You are a fun, passionate, driven and target‑oriented team player. Your entrepreneurial style allows you to thrive as the key contact for customers, driving new business and maintaining sustainable relationships. Strong communication, presentation, networking, and interpersonal skills are essential, and you feel at home in the On‑Trade, advocating our brands and putting the consumer at the heart.

Responsibilities

• Partner with customers to build outstanding relationships in the On‑Trade, understanding their needs and local consumer.
• Develop winning 360‑degree account plans with prioritised customers and execute best‑in‑class commercial brand plans.
• Deliver on key selling metrics: brand distribution, visibility in outlets, new business, promotion and financial targets.
• Develop and manage the sales plan for your area based on commercial priorities.
• Complete outlet surveys at all customer visits and work in partnership to deliver excellence in execution.
• Win new business, retain and grow existing business.
• Collaborate across functions – Marketing, Brand Ambassadors, Field Sales Execution, Sales Planning, Finance – to ensure best delivery against Bacardi sales KPIs.
• Analyse and process promotional activities and budgets, incorporating ROI analysis.
• Support and inspire colleagues to step‑change executional excellence and customer management.

Skills & Experience

• 1 year of FMCG sales experience preferred;
  On‑ or Off‑Trade management in spirits or beverage industry a distinct advantage.
• Demonstrable track record of performance and delivery (results and achievements).
• Strong networking and interpersonal skills.
• Strong analytical, planning and time‑management skills.
• Well‑developed communication & presentation skills (active listening).
• Creative thinking.

Personal Qualities

• Pro‑active, goal‑oriented and passionate about delivering results.
• Loves the consumer and builds strong relationships.
• Resilient, entrepreneurial and open to new ways of achieving results.
• Creates a culture of belonging for all.
• High self‑awareness and reflective.
• People, results, mental, and change agility.

Leadership Agility

• Belonging: fosters an inclusive culture.
• Self‑Awareness: knows strengths, weaknesses, & impact.
• People Agility: navigates tough situations to multiply performance.
• Results Agility: consistently delivers results and inspires teams.
• Mental Agility: thinks critically and creatively.
• Change Agility: curious, experimental, and growth‑oriented.

Disclaimer

Bacardi seeks talent from all backgrounds to bring diversity of thought, agility, and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. Discrimination on any protected basis is not tolerated. U.S. applicants have rights under Federal Employment Laws.

Perks of Working for Us

We provide a comprehensive total rewards package, including compensation, benefits, incentives, allowances, and well‑being programs.

Compensation, Paid Time Off & Retirement

• Competitive pay package.
• Competitive holiday/PTO, with additional volunteer days.
• Retirement/Pension plan.

Health & Wellbeing

• Medical, critical illness, and life insurance.
• Calm meditation app subscription (free).
• Employee Assistance Programs.
• Best‑in‑class, family‑friendly, and inclusive leave policies.

Additional Benefits

Benefits may vary by employment nature, location, and are subject to change. Some benefits may require employee contributions or partial subsidies, and incentive plans vary by region, market, function, or brand.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Beverage Manufacturing

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