Senior Software Engineer - Operations Enablement

Senior Software Engineer - Operations Enablement

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The Role

As a Senior Software Engineer in the Operations Enablement team, you will be a lead contributor and technical expert, responsible for the full lifecycle of our internal tools that help our staff access the right data, resolve customer queries more efficiently, and drive operational effectiveness. You will own significant work streams end-to-end, from initial ideation and technical strategy to implementation, deployment, and ongoing maintenance.

You will act as a key technical leader within a cross-functional team, mentoring junior engineers and championing engineering excellence. You'll work closely with our Product Manager and QA Engineer to deliver high-quality, impactful products.

• Lead Complex Work streams:
  Take technical ownership of multiple, large-scale projects, managing significant complexity and delivering high-quality, impactful results for the business.
• Define Technical Strategy:
  Act as a key contributor to the technical strategy of the systems you work on, making critical architectural decisions and ensuring solutions are scalable, secure, and maintainable.
• Drive Engineering Excellence:
  Lead by example by producing simple, robust, and well-tested code with very few defects. Champion best practices, identify and mitigate technical debt, and define engineering processes that improve team efficiency and code quality.
• Mentorship and Knowledge Sharing:
  Mentor and act as a go-to source of knowledge for your teammates. Provide regular, constructive feedback and explain the "why" behind decisions.
• Cross-Functional Influence:
  Proactively engage with product, QA, operations, and other engineering teams to clarify business priorities and ensure alignment on solutions.
• Innovation & Problem Identification:
  Identify long-term opportunities and proactively propose, design, and deliver solutions to complex problems, turning ambiguity into clear, actionable plans.

• Deep Technical Expertise:
  Proven experience as a senior engineer, with deep knowledge of C# and front-end frameworks such as Angular or React within a full-stack context.
• System Design & Architecture:
  Extensive experience designing and building scalable, resilient, and maintainable systems, including expertise with Mongo
  
  DB.
• Leadership & Mentorship: A track record of leading projects and mentoring other engineers. Recognized as a source of knowledge for your team.
• Cloud Knowledge:
  Strong understanding of building, deploying, and operating services in a cloud-native environment.
• Problem‑Solving & Creativity: A mindset that thrives on ambiguity and adversity, consistently delivering creative, impactful, and fast solutions.

• Cloud platforms:
  Experience with Google Cloud Platform (GCP) or other major cloud providers (AWS, Azure).
• Event-Driven System Design:
  Experience with an event-driven architecture or familiarity with event sourcing.