IT Support​/Trainer - Innovative - Fresh Ideas

IT Support / Trainer - Innovative company - Fresh Ideas

A Hybrid Role For Someone Who Loves Tech

This is a rare opportunity for someone technical who wants to grow into training, coaching, and digital learning without being boxed into a traditional L&D role. The organisation is expanding rapidly and new tools are rolling out across Microsoft 365 and cloud platforms. We are looking for someone who can bring fresh ideas, design new ways of helping people learn, and shape a modern, user‑friendly training culture.

What You’ll Be Doing

• Deliver engaging onboarding sessions for new starters twice a month.
• Teach people practical skills across Teams, Outlook, Excel, One Drive, Copilot, and more, focusing on confidence and productivity, not jargon.
• Host interactive “ask me anything” clinics in different offices.
• Create dynamic learning content: bite‑sized videos, quick reference cards, simple guides, FAQs, and self‑help articles for Digital Learning.
• Help support major technology rollouts with training, communications, and user‑friendly learning materials.
• Help shape a modern, searchable, user‑friendly knowledge base.
• Suggest and implement new ideas – whether that’s automation, a new training format, a better workflow, or a series of micro‑learning sessions.

Why This Role Stands Out

• Ideal for IT support professionals who want to move toward training.
• High autonomy: you’re encouraged to create, experiment, and innovate.
• Users appreciate simple, clear guidance, so your impact is immediate.
• Freedom to shape the way learning works across the whole business.
• Access to modern cloud tools and Microsoft 365 technologies.

Nice to Have

• Experience creating training content or knowledge articles.
• Familiarity with Windows 10/11, iOS, or cloud access solutions (Citrix/AVD).
• Interest in adult learning principles or digital learning tools.