Business Analyst Patient Access; Grand​/Prelude​/Cadence​/RTE

Position: Business Analyst Patient Access (Grand Central / Prelude / Cadence / RTE)

Join a dynamic healthcare technology team as a Business Analyst supporting patient access workflows and Epic application configuration. This 12-month remote opportunity offers the chance to contribute to meaningful system improvements, collaboration across operations and IT, and support for key initiatives that help streamline revenue cycle processes.

Responsibilities

• Support build, maintenance, upgrades, and project work for Epic Grand Central, Prelude, Cadence, and RTE.
• Translate business needs into clear functional and technical design specifications and review them with stakeholders for accuracy.
• Participate in workflow design, validation sessions, testing, and issue resolution for medium to large-scale enhancements and upgrades.
• Serve as a liaison between operations, IT, and third-party systems to help coordinate application support and project delivery.
• Provide assistance with application incidents submitted through the help desk and help troubleshoot defects or system issues.
• Support go-live activities and system upgrades while maintaining strong documentation and change control practices.
• Collaborate with trainers to help develop and maintain application-specific training materials and curriculum.
• Build strong working relationships with end users, business partners, and project teams to support successful outcomes.

Skills

• Active Epic certification in Grand Central, Prelude, Cadence, and RTE.
• At least 4 years of healthcare experience.
• At least 4 years of direct client-facing healthcare domain knowledge, including financial clearance.
• At least 4 years of subject matter expertise in relevant Epic applications.
• At least 4 years of knowledge of revenue cycle metrics, KPIs, and process improvement practices.
• At least 2 years of Epic experience and direct client experience.
• Strong analytical skills with the ability to assess workflows, data, and technical issues.
• Clear communication skills and the ability to work collaboratively across teams.
• Self-directed approach with strong organization and follow-through.

Preferred Skills

• Additional experience with Epic Grand Central, Prelude, Cadence, and RTE beyond core certification requirements.
• Completion of Epic CEE to maintain certifications, proficiencies, and badges.
• Experience supporting patient access operational functions and related policies and procedures.
• Background in mentoring team members or serving as a subject matter expert.
• Comfort working in fast-moving project environments and contributing to system upgrades and enhancements.

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel respected, supported, and empowered to succeed. We welcome candidates from all backgrounds and encourage applications from individuals who bring unique perspectives and experiences.