Senior Help Desk Lead: Incidents, Automation & Coaching
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Soluvia IT is seeking a Senior Help Desk Technician to lead high-severity incident response and coordinate across Service Desk and vendors. You will drive root-cause fixes and contribute to problem management, ensuring rapid restoration and knowledge capture.
You will mentor junior technicians, maintain runbooks and standards in Confluence and IT Glue, and push automation to reduce toil while upholding quality and documentation across the IT environment.
This Full Time role is for the Senior Help Desk Lead:
Incidents, Automation & Coaching role at Soluvia IT-Services.
As a Senior Help Desk Lead:
Incidents, Automation & Coaching, you will play an important part at Soluvia IT-Services in Phoenix, AZ, United States.
We invite applications for the Senior Help Desk Lead:
Incidents, Automation & Coaching position located in Phoenix, AZ, United States.
Position Requirements
10+ Years work experience(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).