IT Support Technician

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

The “
Technician, IT Support
” will be based in ……., reporting to ……

This role will be In charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configure cellular phones for end users to meet corporate specifications
• Assists in determining suitable software to meet user requirements.
• Manage required supplies for printers (not to include paper).
• Install software, patches, and updates on desktops, laptops.
• Keep accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
• Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
• Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues.
• Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.

• An associate degree is preferred or equivalent experience and training.
• Typically requires a minimum of 8 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advance knowledge of imaging processes used for deployment of PCs in standard environments.
• Demonstrates advanced technical skills, which may be, used to conduct on-the-job training and/guide other associates.
• Highly skilled with ability to move between shifts, products, and applications.
• Demonstrates advanced technologies as well as functional techniques and improves processes.
• Takes action and requires high degree of initiative to resolve problems and develop recommendations.
• Microsoft Certified Systems Engineer a plus.
• Contributes to and improves technical techniques and concepts. Resolutions may impact BU, Region, or corporate level.
• Acts singly to define methods and procedures on new assignments.
• May provide guidance to other non-exempt personnel.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process.

Please email  and we'll discuss your specific situation and next steps (

NOTE:

this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).