Shipping - Assistant General Manager

Job Description Job Details

Job Title: Assistant General Manager

Job Code: AGMDC

Department: Distribution

Location: Buford, GA

Reports To: General Manager

FLSA Classification: Exempt

EEOC Classification: First/Mid-Level Officials and Managers

Salary Grade:

Supervisory Responsibilities: Yes No

Job Summary

The primary responsibility of the Assistant General Manager is to serve as a strategic operational leader responsible for the day-to-day management and execution of distribution center operations. In partnership with the General Manager, this role drives operational excellence through leadership of Operations Managers, Supervisors, and support teams to ensure achievement of Safety, Quality, Delivery, Cost, and Customer Experience objectives.

The Assistant General Manager provides leadership for large-scale distribution operations, typically supporting facilities exceeding 500,000 square feet, while fostering a high-performance culture focused on accountability, continuous improvement, employee development, and customer satisfaction. This position collaborates closely with Finance, Human Resources, Quality, Sourcing, Customer Service, and other functional partners to optimize operational performance, improve productivity, manage labor and inventory effectively, and support the organization’s strategic growth initiatives.

Essential

Duties

• Partners with the General Manager to execute strategic business objectives, operational initiatives, and growth strategies that improve profitability, service levels, and overall facility performance.
• Leads daily distribution center operations to ensure safe, efficient, and accurate execution of receiving, inventory management, order fulfillment, shipping, and related operational activities.
• Develops, coaches, and mentors Operations Managers, Supervisors, and support staff to achieve operational objectives while fostering employee engagement, accountability, and professional growth.
• Drives a culture of continuous improvement by identifying operational challenges, implementing corrective actions, and improving processes, productivity, quality, and customer satisfaction.
• Establishes and maintains operational standards, metrics, and performance expectations that support company objectives and financial targets.
• Collaborates with Finance, Sourcing, Quality, Customer Service, Product Management, and Human Resources to optimize product flow, inventory management, labor utilization, and customer experience.
• Assists in developing and managing operating budgets, labor plans, and cost-control initiatives to ensure financial performance goals are achieved.
• Evaluates operational effectiveness and recommends improvements to workflows, procedures, staffing models, equipment utilization, and warehouse layouts.
• Leads workforce planning efforts to ensure staffing levels align with business demands, seasonal fluctuations, inventory requirements, and growth objectives.
• Partners with Human Resources and the General Manager in talent acquisition, performance management, succession planning, employee relations, corrective action processes, and leadership development.
• Ensures compliance with company policies, safety standards, regulatory requirements, and operational procedures throughout the facility.
• Utilizes WMS, TMS, ERP, automation, and reporting tools to analyze performance metrics, identify trends, and support data-driven decision‑making.
• Promotes a culture focused on safety, teamwork, accountability, innovation, and exceptional customer service.
• Supports corporate initiatives, acquisitions, facility expansions, and special projects as assigned.
• Performs other duties as assigned.

Qualifications, Skills, Abilities and Educational Requirements Required

• Bachelor’s degree in Supply Chain…