Patient Flow Coordinator

The Patient Flow Coordinator plays a pivotal role in ensuring the smooth transition of patients from the acute hospital setting to the community reablement service within the Pathway One framework.

This position focuses on delivering a consistent approach to patient flow by supporting effective discharge planning, accurate forecasting, and timely communication with health and social care colleagues.

The role involves monitoring predicted discharge dates, facilitating referrals, and ensuring patients are discharged appropriately to meet performance indicators such as average length of stay and reducing delayed discharges.

The coordinator will develop and implement protocols to manage Delayed Transfers of Care, contribute to service innovation, and provide training to promote discharge excellence. Acting as a key liaison point, the postholder ensures clear, multidirectional communication across multidisciplinary teams, escalates issues impacting service delivery, and provides patients and carers with accurate, up-to-date discharge information.

Additionally, the role requires collecting and interpreting patient flow data to support clinical and management decision-making, while maintaining high standards of patient experience in line with City Care values.

• Identify those patients that are Delayed Transfer of Care and identify those that are pending discharge.
• To help develop a method of communication with social care providers to review and elevate reasons for delayed transfers of care.
• To communicate and negotiate effectively highly complex information on availability and appropriateness of rehab and assessment beds across Nottingham City Care and being able to ensure that all parties have an understanding of implications and consequences of decisions.
• To communicate with patient on regular basis in planning their care and discharge.
• To utilise good personal skills and gain the agreement of relevant parties, particularly in relation to the discharge of patients during periods of high demand.
• To assist in managing the Delayed Transfer of Care database.
• To undertake regular audits to ensure that protocols and standards are being met and to propose changes to the service as required. To make this information available when required for audit.
• To provide this information as required to the Team manager and Operational Performance Manager.
• To act as a positive role model at all times contributing to the resolution of pressure on beds to the overall benefit of patients and their carers and the good reputation of the Nottingham City Care.
• To always maintain a focus on continuity of care and the Patient experience.

We are a provider of NHS Community Health Services, City Care exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference every day to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care.

As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.

City Care values the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions you bring.

City Care is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on . City Care is committed to the protection of vulnerable adults and children.

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