Information Technology Field Technician

Location: Burbank, CA (On-site) | Office + Client Sites

Pay: $25 to $27/hour (W-2, overtime eligible) + Annual Bonus + Benefits

We're partnering with an established managed IT and cybersecurity provider (MSP/MSSP) in Burbank, California, to hire an IT Field Technician for its growing team.

This is a hands-on role that combines on-site client work with remote support from the office. You'll install, configure, and troubleshoot IT systems for clients across industries like healthcare, manufacturing, and professional services.

The ideal candidate enjoys a mix of field and office work, follows the process, and takes pride in being the face of the company with clients. The role has a clear growth path: the current technician is moving up into the security team.

• Install, configure and maintain IT equipment at client sites, including workstations, servers, printers, switches, firewalls and wireless.
• Troubleshoot hardware, software and network issues on site and remotely.
• Support Microsoft 365, Windows Server, and Active Directory users.
• Assist with networking, backup/DR and cybersecurity tasks, including CMMC.
• Log time and work tickets in Connect Wise, following the SLA process.
• Travel to out-of-town clients for projects when needed. All travel is paid, and you receive a per diem.

• 2+ years of experience at an MSP or MSSP.
• Foundational knowledge of Microsoft 365, Windows Server, and Active Directory.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, firewalls, switches, wireless).
• Valid driver's license and clean driving record (a company vehicle is provided).
• Ability to lift about 50 lbs.
• Comfortable with a mix of office and field work (this is not a remote role).
• Detail-oriented, process-driven, and a clear communicator with clients.
• Must live within commuting distance of Burbank, CA.

• Microsoft, Cisco, or CompTIA training or certifications (the company pays for certifications).
• Experience with Connect Wise and IT Glue.
• A valid passport, or willingness to get one.
• 100% paid medical (HMO), dental, and vision
• 401(k) with a 4.5% match after one year
• Annual bonus
• Company vehicle, paid travel, and per diem