Data Specialist

• Majority of the work will be data collection and ticketing work.
• Very little end user interaction.
• Looking for someone who is detail oriented, can learn technical skills and be able to manage multiple tasks.
• Back end data collection and processing.
• NO eDiscovery experience needed but the work is technical and we need someone who can learn quickly and follow directions without deviation.
• Multiple Service Now ticketing updates and work notes.
• Network shares and data validation.
• O365 - Exchange, Teams, One Drive data collection from online exchange site.
• File downloading, processing and uploading.
• Opening and managing requests according to guidelines.

Data Collection Analyst

Summary:

• Data Collection Analyst is responsible for the providing support for the day to day operations for the eDiscovery team of the client.
• Data Collection Analyst will assist and perform discovery, collection, documentation, search, analysis, and management of highly sensitive data in accordance with legal and operational guidelines.

Responsibilities:

• Rapid response and ownership of issues and requests
• Document and report on all work performed on behalf of customers
• Search, collect, and manage data from email servers, network storage, local storage, and other media.
• Keep track and manage multiple complex requests and complete tasks within the requested timeframe.
• Maintain accurate inventory and support records
• Work with service providers to expedite and resolve issues impacting productivity
• Produce verbal and written status reports with emphasis on high-profile issues
• Adhere to company and business unit policies and standards
• Establish and maintain relationships with service providers, manufacturers, resellers and contractors
• Exercise discretion as appropriate
• Proactively monitor, assess and address support requirements
• Create system and support documentation as required

Requirements:

• Well-developed sense of urgency
• Enthusiasm, resilience, and a positive attitude
• Enjoy working on a team and comfortable sharing responsibilities
• Must be an exceptional communicator
• Technical experience supporting a variety of technologies and services.
• Advanced technical abilities including file storage, encryption, permissions, Windows, Mac, command line and terminal familiarity, and scripts.
• Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
• Work and complete projects with minimal supervision
• Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

List of Technologies (Including, but not limited to):

• Windows, Mac OS, Active Directory, JAMF Casper, remote connectivity, VPN connectivity, TCP/IP networking, Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365 cloud), Helpdesk ticketing systems (i.e. Service Now)