Personal Banking Representative

Serve BMO customers at 200 Northfield Drive West through personal banking advice, transactions, and digital support. The schedule may vary across branches and channels.

As a Customer Service Representative, you will identify customer needs and recommend suitable financial solutions. You will support personal banking and credit card conversations, referrals, inquiries, and service requests. This role also contributes to branch results while following risk, privacy, and compliance requirements.

• Welcome customers and complete banking transactions accurately
• Identify needs and provide personal banking guidance
• Initiate referrals to BMO colleagues and specialists
• Explain digital and self-serve banking options
• Escalate complex situations to managers when required

• No prior experience necessary
• Post-secondary degree or related certification desirable
• Strong interpersonal, listening, and problem-solving skills
• Basic verbal and written communication skills
• Confidence using social media, tablets, and online tools

Bring personal banking knowledge, customer service, and digital guidance skills to BMO’s collaborative branch team.