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Technical Support Hardware Engineer Systems Engineer IT Support

Junior Field Service Engineer - AV

Job in Burlington, Ontario, Canada
Listing for: Evertz
Full Time position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    Technical Support, Hardware Engineer, Systems Engineer, IT Support
Job Description & How to Apply Below

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ production studios and distribution facilities.

The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities:

  • Install product(s) or systems at customer sites and deliver product training to customers
  • Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
  • Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
  • Systematic & detail-oriented troubleshooting, data collection and reporting of issues
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

    • Qualifications:

  • College or University education in Electrical, Electronic, or Computer disciplines
  • Passion for technology and learning new software and hardware products
  • Hands-on experience with IP Networking, server hardware and Linux OS
  • Unparalleled desire to help customers and deliver service excellence
  • Problem-solving ability while reacting to changing situations, & championing issues to resolution
  • Ability to multi-task in a fast-paced environment
  • Strong verbal and written communication skills
  • Must be eligible for travel within US and Canada

    • What We Offer:

  • Employer funded benefits program
  • Competitive total compensation package
  • Work-Life Balance
  • Employee assistance plan
  • Employee Discount Platform
  • Career Progression
  • Casual Work Environment
  • Social Events and Sports Teams
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