Customer Success Manager; VDC - cmBuilder

Customer Success Manager (VDC) - cm Builder

Be among the first 25 applicants. 1 day ago.

This range is provided by Cad Makers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA $80,000.00/yr - CA$/yr

Are you ready to help cm Builder transform the construction industry from the inside out? 🚀

We're looking for a Customer Success Manager (CSM) with a strong foundation in BIM/VDC and construction to join our team. In this role, you'll partner directly with our customers to help them unlock the full potential of our web‑based 3D site logistics and 4D simulation platform.

Founded in 2014, Cad Makers is an industry‑leading digital construction and manufacturing technology company headquartered in Burnaby, British Columbia, Canada. We are dedicated to delivering cutting‑edge digital solutions to the global construction industry 🏗️ tackling the most complex yet common problems in the field, empowering our clients with transformative tools and expertise 💡.

Developed by Cad Makers, cm Builder.io is a fast‑growing visual construction planning software platform that is redefining how construction projects are planned, communicated, and delivered. Our fully web‑based platform enables construction teams to create dynamic 3D site logistics models and 4D simulations, allowing construction companies to build their projects in the digital world before breaking ground in the real one — enabling smarter decisions, smoother execution, and more wins 🧠💼.

With rapid adoption across North America, Europe, and Australia, cm Builder is on a mission to democratize construction tech by making it more accessible, intuitive, and impactful 🌍.

Are you passionate about construction technology? Do you want to make a significant impact in a fast‑growing startup environment? We're looking for a dynamic professional with a strong background in BIM/VDC and construction to join our cm Builder team as a Customer Success Manager. Prior experience in customer success is not necessary for this role; it is your industry expertise and your ability to speak the same industry language as our users that will make you a trusted advisor to our clients, which in turn will drive their satisfaction, retention, and growth.

This role combines support, account management, and content creation to ensure our customers are successful using cm Builder to achieve their business goals.

This role will primarily support our international clients. The standard working hours are Monday to Thursday, 12:00 PM‑8:00 PM
, with typical Friday hours. This setup is ideal for someone who prefers non‑traditional hours and enjoys having their mornings free.

• Provide exceptional support to users, addressing questions and resolving issues promptly
• Build and maintain strong customer relationships to drive customer satisfaction and loyalty
• Conduct regular check‑ins to ensure alignment with customer objectives
• Create 4D simulations in cm Builder, BIM modelling, and data management
• Leverage expertise in BIM/VDC and construction to provide guidance to customers
• Develop onboarding plans and help onboard new customers, ensuring their users are successful using cm Builder
• Develop, produce, and manage educational content such as user guides, onboarding videos, webinars, and tutorials
• Document and advise on internal documentation including playbooks and best practices
• Collect, track, and report on KPI data
• Collaborate with go‑to‑market and product teams to relay customer feedback and contribute to product enhancements
• Participate in product roadmap discussions to advocate for features that benefit our customers

• Degree in Engineering, Construction Management, or a related field (or equivalent construction experience)
• Minimum of 2‑5 years of experience in BIM/VDC, construction, and/or construction‑tech environment
• Proven experience with BIM/VDC processes and proficiency in industry standard software such as Autodesk Suite, Procore, and Bluebeam
• Field experience in the construction industry and/or cm Builder experience is a strong plus!

• Proficient in contract…