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Customer Service Rep HelpDesk/Support Customer Success Mgr./ CSM Technical Support

Customer Care QA & Process Improvement Specialist

Job in Burnaby, BC, Canada
Listing for: Ritchie Bros.
Full Time position
Listed on 2025-12-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading auction house is seeking a Customer Care Quality Assurance Specialist to ensure high standards in customer interactions across various channels. Responsibilities include reviewing customer interactions, coaching agents, and supporting process improvements. The ideal candidate has over three years of experience in customer service or quality management, familiarity with quality monitoring tools, and is fluent in English. This position offers the opportunity to work in a dynamic environment focused on enhancing customer experience.
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