Coord, Rel. Avec La Client

Overview

Description du poste

• Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
• Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
• Assist with responding and resolving customer concerns, escalating when necessary
• Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

Burnaby, British Columbia, Canada

15

Personal and Commercial Banking Services

We are committed to offering fair and equitable compensation to all colleagues. As a candidate, engage with your recruiter regarding compensation details and salary specifics for this role.

• Customer – Create an exceptional customer experience with every interaction; contribute to ongoing improvements in branch customer experience through service and advice
• Customer – Complete a broad range of financial transactions accurately and efficiently
• Customer – Respond to and resolve customer concerns, escalating when necessary
• Customer – Identify customer needs and determine solutions; open a limited range of products/services for customers

• Support achievement of business objectives by supporting advice goals
• Promote products, advice, services and banking capabilities
• Understand and apply operating policies and procedures
• Contribute to business objectives for Operational Excellence
• Support timely and accurate completion of business processes; escalate non-standard or high-risk transactions
• Support process improvement opportunities
• Ensure due diligence to support accuracy of all customer transactions
• Be knowledgeable of and comply with Bank Code of Conduct

• Participate as a productive team member; promote team effectiveness and a positive work environment
• Develop knowledge in own area to support the team
• Participate in performance management and development activities, including cross-training within the team
• Keep others informed about day-to-day activities
• Contribute to a fair, positive and equitable environment for a diverse workforce
• Act as a brand champion for the business area and the bank

• Provide established customer service for routine activities and multi-step transactions with limited financial impact
• Broad knowledge of basic product suite supported
• Evaluate and recommend customer solutions from established options
• Understand duties and how the team integrates with others
• Identify and assess customer problems in straightforward situations using standard procedures
• Impact team results through quality of service
• Follow standardized advice and procedures; suggest process improvements
• Use communication skills to exchange information with clarity
• Requires formal training or work experience
• Typically reports to a Manager Customer Experience or Branch Manager

• High School diploma or equivalent
• 1+ years of relevant experience
• Post-Secondary or Undergraduate degree (in related field) preferred

La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord par son nombre de succursales. Nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises, et nous soutenons 95 000 collègues dans le monde. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues.

La TD est engagée à être une leader en matière d’expérience client; chaque collègue est en contact avec la clientèle. Nous proposons des programmes de formation et de mentorat et offrons des opportunités de perfectionnement et de leadership.

Exigences linguistiques: N/A