Medical Office Assistant

Admin Full Time Burnaby, BC $20 - $21 CAD per hour

Are you passionate about making a difference in patients’ lives? Do you thrive in dynamic environments where no two days are the same? Change Pain Clinic, a leader in pain management and holistic patient care, is looking for a dedicated Clinical Assistant I to join our team.

At Change Pain Clinic, we specialize in innovative, compassionate care for individuals living with chronic pain. Our mission is to transform the way pain is treated by combining cutting-edge techniques with personalized care, fostering hope and healing in every patient journey.

• Be part of a multidisciplinary team that values innovation and collaboration.
• Enjoy a supportive workplace culture where your growth and contributions are celebrated.
• Make a tangible difference by helping patients improve their quality of life.

Job Purpose:
The Medical Office Assistant / Clinical Assistant I is responsible for overseeing front desk operations at the clinic, including patient greeting, care logistics, scheduling, record maintenance, payment processing, and care coordination.

Key Responsibilities:

1. Scheduling and Patient Care Coordination:

• Coordinate patient care within the clinic, including creating patient charts, greeting patients, scheduling appointments, and escorting patients to and from treatment rooms.
• Manage all incoming calls, emails, and voicemails, addressing inquiries related to bookings, cancellations, rescheduling, and general medical services.
• Ensure optimal physician scheduling by managing appointments and utilizing waitlists effectively.

2. Administrative Support:

• Assist patients in completing questionnaires and manage intake processes efficiently.
• Provide administrative support to non-PPM physicians regarding billing verification and related tasks before, during, and after appointments.

3. Backup Clinical Support:

• Serve as a backup to assist PPM physicians in procedure rooms by performing patient care in accordance with established protocols:
• • Equipment Management: Set up and check sterile equipment for procedures and assist with patient positioning.
  • Procedure Assistance: Document patient information, assist during procedures, and take vital signs using monitoring equipment.
  • Image Capture & Sterilization: Maintain sterility protocols, assist with skin sterilization, and capture ultrasound images as required.

4. Billing:

• Process direct billing to third-party insurances and collect payments for in-person, virtual appointments, and no-show fees.

5. Group Medical Visit (GMV) Services:

• Provide technical and administrative support during GMV sessions, including attendance tracking and troubleshooting technical issues.

6. General Support:

• Perform clinic opening and closing procedures.
• Maintain electronic medical records and ensure patient confidentiality.
• Undertake short-term and long-term projects based on skills, abilities, and clinic needs.
• Execute additional clinical and administrative tasks as required.

Qualifications:

• High school diploma or equivalent required; certification in medical assisting or a related field preferred.
• Proven ability to work collaboratively in a team environment, supporting colleagues and physicians to enhance patient care.
• Professional demeanor with strong problem-solving abilities.
• Proficient in addressing patient inquiries with empathy and professionalism.
• Strong understanding of medical terminology for effective communication and documentation.
• Basic knowledge of healthcare regulations, including patient confidentiality practices.
• Excellent verbal and written communication skills for interaction with patients, healthcare providers, and insurance companies.
• Typing speed of 40 words per minute.
• Ability to adapt to changes and manage multiple tasks in a dynamic clinical setting.
• Strong problem-solving skills to address scheduling and patient concerns.
• Willingness to provide backup clinical support and perform varied tasks as needed.
• Proficient in managing medical equipment, maintaining sterile environments, and assisting with procedures.
• Competent in handling ultrasound equipment, assisting with imaging, and measuring vital signs.