Outreach Support Worker, Indigenous

Salary: CAD $31.56 - $33.28 / hour

We are hiring a Full Time Outreach Support Worker, Indigenous to join our team in New Westminster, B.C. Fraser Health values diversity within the workplace and will give preference to applicants of Aboriginal ancestry. You will support Indigenous clients who are experiencing homelessness and living with substance use, mental illness, or chronic medical concerns.

Before we can finalize any offer of employment, you must confirm you are legally entitled to work in Canada.

Reporting to the Care Coordinator and as a member of the assigned multidisciplinary team, the Outreach Support Worker provides Indigenous clients struggling with homelessness and living with substance use/mental illness/chronic medical concerns with outreach community based support services. The role includes assisting in mental health and substance use treatment, providing life‑skills training, coaching, emotional and social support, advocacy, information, and resources to clients and their families.

The Worker motivates and instructs clients with activities of daily living, monitors medication reactions, reports progress to the team, collaborates with community agencies and stakeholders, and ensures services and resources are culturally safe and culturally competent.

• Facilitate connections that increase accessibility to Indigenous cultural services.
• Observe the client during interviews and assess their behavior to identify problems and needs, soliciting client feedback, inquiries, and complaints.
• Encourage and promote independence and self‑sufficiency for clients and their caregivers/families; develop short‑term strategies to deal with various situations.
• Provide feedback and suggested recommendations to the treatment plans within established guidelines.
• Document the care requested and progress made in the communications books; maintain client records.
• Report regularly to the multidisciplinary team on the condition, behaviour, performance, progress, and care needs of clients and their families.
• Provide support services, coaching, and behaviour modelling for the client and their caregivers/families to assist with the development of physical, social, emotional and life‑skills, including activities of daily living, interpersonal skills, meal planning and preparation, and household and budget management.
• Consult and work cooperatively with community agencies and families to maintain coordination in the service and treatment process.
• Act as an advocate for the client in dispute situations by responding to or coordinating response to problems regarding landlord‑tenant issues, financial assistance, or accessing community resources and housing, and developing workable solutions that meet the needs of the client.
• Observe and support individuals in appropriate medication management, in accordance with the plan of treatment/care and established policies and procedures.
• Observe and monitor clients in accordance with plan of treatment/care, assess and respond in potential emergency or crisis situations in accordance with established procedures (i.e., call 911). Provide feedback and recommendations to the treatment/care plan, including strategies to resolve situations, and referring for professional intervention, as required.
• Document client progress to maintain permanent record of client activity according to established methods and procedures.
• Participate in providing substance use treatment, home‑finding and general housing support (moving, packing, cleaning), individual and personal care services.
• Provide individual vocational supportive counselling and other work‑related supportive services.
• Maintain an awareness of community resources, including health care services, social, economic, recreational, employment, and educational services and resources, First Nations Health Authority services, Métis Nation BC, Indigenous Friendship Centres and other agencies. Utilize the information to assist clients to access services and problem‑solve with the client as required.
• Facilitate client attendance at appointments, programs, and services including escorting or…